FAQs
Which countries do Parcel Safe Courier Service deliver to?
Our international parcel delivery services span every continent – we deliver to more than 240 countries and overseas territories, and to 99.6% of the world’s population.
WHAT IF MY ITEM IS FRAGILE?
If your item is fragile, we recommend that you place fragile labels on all sides of the outer box, and that you follow our packaging guidelines to ensure your items are well protected. Some fragile items are not covered for compensation in the event of damage.
WHAT ITEMS ARE RESTRICTED?
There are two kinds of items that can cause problems: restricted goods, which can only be delivered if certain criteria are met, and prohibited goods, which can’t be accepted for delivery at all. This is usually because they have the potential to be dangerous. If you send or attempt to send a parcel containing prohibited or unauthorised restricted goods, we would have to return it to you – or, in some instances, we would destroy your parcel.
CAN I SEND MORE THAN ONE ITEM IN THE SAME PARCEL?
Of course – just make sure each item in the parcel is wrapped individually and protected with appropriate packing materials.
MY PARCEL WAS LATE/DAMAGED/LOST, so why I am not eligible for compensation?
If you’re not eligible for compensation, this might be because the items you sent are excluded from compensation, or because your parcel was not packaged properly according to our packaging guidelines. Unfortunately, we cannot offer compensation for loss or damage of any dangerous, hazardous or prohibited goods. Various fragile, perishable and valuable items are also excluded from compensation, including jewellery, antiques or items made of, or containing, glass.
